Resolved after 2 hours 59 minutes, affecting Conversation views and Message exchange and 1 more, on September 8, 2025.
On 07/09 (07:01–07:18 CET) and 08/09 (09:37–09:55 CET), the iAdvize platform experienced instability due to issues with our networking service. 07/09: The platform (Admin, Desk, Livechat) was unavailable. Services were restored after a restart. 08/09: Livechat and Desk were unstable. Admin remained operational. Services were restored after a system reboot. Everything is now fully operational. We are reinforcing our systems to avoid a recurrence. We sincerely apologize for the inconvenience caused.
Affected components
Update timeline
- investigating Sep 08, 2025, 07:50 AM UTC
We are currently facing an issue. The creation of conversations is impacted Handling conversations in the Desk might be impacted too
- identified Sep 08, 2025, 07:59 AM UTC
The issue has been identified, and a fix is currently being deployed.
- monitoring Sep 08, 2025, 08:07 AM UTC
A fix has been implemented. We are monitoring the solution.
- resolved Sep 08, 2025, 10:49 AM UTC
On 07/09 (07:01–07:18 CET) and 08/09 (09:37–09:55 CET), the iAdvize platform experienced instability due to issues with our networking service. 07/09: The platform (Admin, Desk, Livechat) was unavailable. Services were restored after a restart. 08/09: Livechat and Desk were unstable. Admin remained operational. Services were restored after a system reboot. Everything is now fully operational. We are reinforcing our systems to avoid a recurrence. We sincerely apologize for the inconvenience caused.
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