iAdvize incident
P1 - Disturbances on conversation flow from social channels
Major Vendor's status page →
Resolved after 21 hours 29 minutes, affecting Facebook and Message exchange and 1 more, on September 23, 2025.
We are continuing to monitor for any further issues.
Affected components
FacebookMessage exchangeFacebook MessengerConversation closureWhatsAppSMS
Update timeline
- investigating Sep 23, 2025, 11:08 AM UTC
We are currently experiencing disruptions on our platform affecting its proper functioning. It is difficult to respond to visitors and to close conversations from Social channels.
- monitoring Sep 23, 2025, 11:18 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 23, 2025, 11:34 AM UTC
We are continuing to monitor for any further issues on social channels.
- monitoring Sep 23, 2025, 11:35 AM UTC
We are continuing to monitor for any further issues.
- resolved Sep 24, 2025, 08:37 AM UTC
This incident has been resolved.
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