iAdvize incident
P1 - Ongoing disruption on Copilot feature and Knowledges ingestion
Resolved after 8 hours 22 minutes, affecting AI Shopping Assistant and Copilot for Agent and 1 more, on October 6, 2025.
The latest correction has been successfully completed. Copilot is back and working as expected.
Affected components
Update timeline
- investigating Oct 06, 2025, 07:30 AM UTC
The copilot feature is facing issues. Message processing is significantly slower. The ingestion and processing of knowledge bases feeding the copilots is also significantly slowed down. We suspect a network failure at our LLM provider.
- investigating Oct 06, 2025, 07:36 AM UTC
The issue is identified: Looks like we are facing connexion issues between iAdvize and our LLM provider. We are investigating further.
- identified Oct 06, 2025, 07:38 AM UTC
We are looking for alternatives to restore the platform to normal operation as quickly as possible.
- investigating Oct 06, 2025, 07:42 AM UTC
We are continuing to investigate this issue.
- monitoring Oct 06, 2025, 08:14 AM UTC
We have implemented a solution to mitigate the problem. We are monitoring Copilot.
- identified Oct 06, 2025, 08:27 AM UTC
As we are not seeing any improvement, we are trying to implement another solution to mitigate the issue.
- monitoring Oct 06, 2025, 08:53 AM UTC
The latest correction has been successfully completed. Copilot is back and working as expected.
- resolved Oct 06, 2025, 03:52 PM UTC
This incident has been resolved.
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