Hypernode incident

Hypernode Brancher, Xgrade and order processes

Resolved after 4 hours 43 minutes, affecting Hypernode Toolset / API / Control Panel, on July 25, 2025.

resolved Jul 25, 2025, 12:23 PM UTC

The issue has been resolved and had to do with resource-limitations with our service partners, we will be monitoring the situation over the coming week but do not expect any downtime at this current moment.

Started
Jul 25, 2025, 07:40 AM UTC
Resolved
Jul 25, 2025, 12:23 PM UTC
Duration
4h 43m
Detected by Pingoru
Jul 25, 2025, 07:40 AM UTC

Affected components

Hypernode Toolset / API / Control Panel

Update timeline

  1. investigating Jul 25, 2025, 07:40 AM UTC

    We are currently experiencing issues with creating branchers, xgrading and providing ordered Hypernodes. Our team is actively investigating and resolving this issue.

  2. identified Jul 25, 2025, 09:04 AM UTC

    The issue has been identified and we are working on a fix.

  3. resolved Jul 25, 2025, 12:23 PM UTC

    The issue has been resolved and had to do with resource-limitations with our service partners, we will be monitoring the situation over the coming week but do not expect any downtime at this current moment.

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