Resolved after 6 hours 55 minutes, on February 7, 2025.
This incident is now resolved. We did not see any more issues during the monitoring phase.
Update timeline
- investigating Feb 07, 2025, 02:50 PM UTC
We are currently experiencing poor performance during document upload and processing on our EU Cluster. Our Customer Care and Engineering teams are actively working on it. Sorry for the inconvenience created. We will come back with an update at 16h00 CET.
- monitoring Feb 07, 2025, 04:30 PM UTC
A Fix was implemented and we're monitoring it's status.
- resolved Feb 07, 2025, 09:46 PM UTC
This incident is now resolved. We did not see any more issues during the monitoring phase.
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