Resolved after 4 hours 18 minutes, on July 16, 2025.
A fix was implemented and we're now monitoring the performance.
Update timeline
- investigating Jul 16, 2025, 08:35 AM UTC
We are currently experiencing poor performance on Hy Studio EU Cluster. Please note that this is only affecting the User Interface and not the document processing system in the backend. Our Customer Care and Engineering teams are actively working on it. Sorry for the inconvenience created. We will come back with an update at 11h30 CET.
- investigating Jul 16, 2025, 09:47 AM UTC
We are still investigating the issue.
- monitoring Jul 16, 2025, 10:45 AM UTC
A fix was implemented and we're now monitoring the performance.
- resolved Jul 16, 2025, 12:54 PM UTC
This incident has been solved.
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