Resolved after 7 hours 15 minutes, affecting Hudl Fan and Hudl.com and 1 more, on October 20, 2025.
Hudl.com workflows are back online, with video processing delays now all caught up. The Volleymetrics site is up, as is vCloud. We worked through checks, over-scaled our systems and fixed some issues that were caused by the AWS outage, and we’re confident that the incident is resolved.
Affected components
Update timeline
- investigating Oct 20, 2025, 02:45 PM UTC
Hudl is experiencing some delays in page loading, password resets and video uploads. If you are experiencing issues please reach out at hudl.com/help
- investigating Oct 20, 2025, 03:22 PM UTC
We are continuing to investigate the issues and will continue to update this page as we hear more from our team.
- investigating Oct 20, 2025, 03:33 PM UTC
We are continuing to investigate the issues and will continue to update this page as we hear more from our team.
- identified Oct 20, 2025, 04:31 PM UTC
We’ve identified the cause of the delays in performance and are working towards a solution.
- identified Oct 20, 2025, 05:05 PM UTC
We’ve identified the cause of the delays in performance and are working towards a solution.
- identified Oct 20, 2025, 05:52 PM UTC
We’ve identified the cause of the delays in performance and are working towards a solution.
- identified Oct 20, 2025, 06:56 PM UTC
We are continuing to investigate the issues and will continue to update this page as we hear more from our team.
- identified Oct 20, 2025, 07:58 PM UTC
We are continuing to investigate the issues and will continue to update this page as we hear more from our team.
- monitoring Oct 20, 2025, 08:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2025, 10:00 PM UTC
Hudl.com workflows are back online, with video processing delays now all caught up. The Volleymetrics site is up, as is vCloud. We worked through checks, over-scaled our systems and fixed some issues that were caused by the AWS outage, and we’re confident that the incident is resolved.
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