Multiple apps, including Reporting and Developer Tools, are down for some customers.

Update timeline

1. identified Oct 20, 2025, 01:41 PM UTC

   We found the issue causing reporting and Snowflake exports to be down since 9:03 AM EDT on Oct 20, 2025. We’re working with our partner, Snowflake, to resolve the issue and will share an update within 30 minutes. Only North American customers are affected. https://status.snowflake.com/incidents/gvmvnx7lyxjj Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes.

2. identified Oct 20, 2025, 02:11 PM UTC

   We found the issue causing reporting and Snowflake exports to be down since 9:03 AM EDT on Oct 20, 2025. We continue working with our partner, Snowflake, to resolve the issue, and will share an update within 30 minutes. Only customers hosted in North America are currently impacted. https://status.snowflake.com/incidents/gvmvnx7lyxjj

3. identified Oct 20, 2025, 02:52 PM UTC

   We found the issue causing reporting and Snowflake exports to be down since 9:03 AM EDT on Oct 20, 2025. We will continue working with our partner, Snowflake, to resolve the issue, and will share an update within 30 minutes. Only customers hosted in North America are currently impacted. https://status.snowflake.com/incidents/gvmvnx7lyxjj Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes.

4. identified Oct 20, 2025, 03:36 PM UTC

   We found the issue causing reporting and Snowflake exports to be down since 9:03 AM EDT on Oct 20, 2025. We continue working with our partners, Snowflake, AWS, to resolve the issue, and will share an update within 30 minutes. Only customers hosted in North America are currently impacted. https://status.snowflake.com/incidents/gvmvnx7lyxjj

5. identified Oct 20, 2025, 04:11 PM UTC

   Multiple apps, including Reporting and Developer Tools, are unavailable for our customers. We continue to work with our cloud platform provider, AWS, to resolve this issue (https://health.aws.amazon.com/health/status). We will be back with an update within 30 minutes.

6. identified Oct 20, 2025, 04:46 PM UTC

   Multiple apps, including Reporting and Developer Tools, are unavailable for our customers in North America. We continue to work with our cloud platform provider, AWS, to resolve this issue (https://health.aws.amazon.com/health/status). We will be back with an update within 30 minutes.

7. identified Oct 20, 2025, 05:25 PM UTC

   Multiple apps, including Reporting and Developer Tools, are unavailable for our customers in North America. We continue to work with our cloud platform provider, AWS, to resolve this issue (https://health.aws.amazon.com/health/status). We will be back with an update within 30 minutes.

8. identified Oct 20, 2025, 05:54 PM UTC

   Multiple apps, including Reporting and Developer Tools, are unavailable for our customers in North America. We continue to work with our cloud platform provider, AWS, to resolve this issue (https://health.aws.amazon.com/health/status). Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes.

9. identified Oct 20, 2025, 06:37 PM UTC

   Multiple apps, including Reporting and Developer Tools, are unavailable for our customers in North America. We continue to work with our cloud platform provider, AWS, to resolve this issue (https://health.aws.amazon.com/health/status). We will be back with an update within 30 minutes.

10. identified Oct 20, 2025, 07:05 PM UTC

    Multiple apps, including Reporting and Developer Tools, are unavailable for our customers in North America. We continue to work with our cloud platform provider, AWS, to resolve this issue (https://health.aws.amazon.com/health/status). We will be back with an update within 30 minutes.

11. identified Oct 20, 2025, 07:36 PM UTC

    Multiple apps, including Reporting and Developer Tools, are unavailable for our customers in North America. We continue to work with our cloud platform provider, AWS, to resolve this issue (https://health.aws.amazon.com/health/status). We will be back with an update within 30 minutes.

12. identified Oct 20, 2025, 08:25 PM UTC

    Multiple apps, including Reporting and Developer Tools, are unavailable for our customers in North America. We continue to work with our cloud platform provider, AWS, to resolve this issue (https://health.aws.amazon.com/health/status). We will be back with an update within an hour.

13. identified Oct 20, 2025, 09:39 PM UTC

    Multiple apps, including Reporting, are unavailable for our customers in North America. We continue to work with our cloud platform provider, AWS, to resolve this issue (https://health.aws.amazon.com/health/status). We will be back with an update within 30 minutes.

14. monitoring Oct 20, 2025, 10:25 PM UTC

    We've addressed the issue that caused reporting to be partially unavailable in North America since 09:03 AM (UTC -04:00). We're monitoring performance closely to ensure the tools recover properly. The information on this page reflects our understanding of the incident and impact at the time of the update.

15. resolved Oct 21, 2025, 08:09 AM UTC

    We've addressed the issue that caused multiple apps to be partially unavailable. HubSpot is working properly and the incident has been fully resolved.