Setting Contacts to non-marketing on the next update date is delayed for some customers

Update timeline

1. monitoring Dec 01, 2025, 09:34 AM UTC

   We've identified an issue that caused setting contacts to non-marketing on the next update date to be delayed in some regions since 04:05 AM (UTC +01:00). We're monitoring performance closely to ensure the tools recover properly.

2. monitoring Dec 01, 2025, 12:37 PM UTC

   We've identified an issue that caused setting contacts to non-marketing on the next update date to be delayed in some regions since 04:05 AM (UTC +01:00). We're still monitoring performance closely to ensure the tools recover properly as we work through all affected regions.

3. resolved Dec 01, 2025, 04:02 PM UTC

   Marketing contact updates are no longer delayed. We've identified and addressed the cause of the delays that began at 04:05 AM (UTC +01:00) on Dec 1, 2025. The issue is now fully resolved.