Investigating with issue scheduling marketing emails and cancelling marketing emails that’ve been scheduled

Update timeline

1. investigating Jan 12, 2026, 10:18 PM UTC

   We are investigating an issue impacting marketing emails. We will provide an update when we have more information. The information on this page reflects our understanding of the incident and impact at the time of the update.

2. identified Jan 12, 2026, 10:35 PM UTC

   We estimate that we will restore service in the next hour. We are mitigating impact from a database impairment which we believe is caused by resource exhaustion. We are scaling the system. We will be back with an update within 1 hour. The information on this page reflects our understanding of the incident and impact at the time of the update.

3. monitoring Jan 12, 2026, 10:46 PM UTC

   We've addressed the issue that caused marketing emails to be partially unavailable in North America, Europe, the Asian Pacific since 03:39 PM (UTC -05:00). We're monitoring performance closely to ensure the tools recover properly. The information on this page reflects our understanding of the incident and impact at the time of the update.

4. resolved Jan 12, 2026, 11:47 PM UTC

   Between 03:39 PM (UTC -05:00) and 06:40 PM (UTC -05:00), a small number of customers in all affected regions experienced issues with marketing emails. This was caused by a database impairment. As of 06:40 PM (UTC -05:00), our marketing emails are working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.