Resolved after 1 day 2 hours, affecting US-West4, on August 1, 2025.
We experienced issues with VisualRF Service, affecting it's usability. Our team has identified the root-cause and resolved the issue. We have completed our internal validation and confirmed that our system is fully operational again. We apologize for any inconvenience and appreciate your patience. If you have any questions or concerns, please contact Aruba technical support via phone or a support case online through the Aruba Networking Support Portal (NSP).
Affected components
Update timeline
- investigating Aug 01, 2025, 02:00 PM UTC
We are currently experiencing issues with VisualRF service, affecting it's usability. Our team is working to resolve the issue as quickly as possible. We apologize for any inconvenience and appreciate your patience. Affected features: VisualRF, including ability to load floor plans. If you have any questions or concerns, please contact Aruba technical support via phone or a support case online through the Aruba Networking Support Portal (NSP).
- identified Aug 01, 2025, 05:38 PM UTC
We have identified latency when VisualRF service tries to fetch information from it's data store. We will be taking corrective action outside business hours. We apologize for any inconvenience and appreciate your patience. Affected features: VisualRF, including ability to load floor plans. If you have any questions or concerns, please contact Aruba technical support via phone or a support case online through the Aruba Networking Support Portal (NSP).
- resolved Aug 02, 2025, 04:41 PM UTC
We experienced issues with VisualRF Service, affecting it's usability. Our team has identified the root-cause and resolved the issue. We have completed our internal validation and confirmed that our system is fully operational again. We apologize for any inconvenience and appreciate your patience. If you have any questions or concerns, please contact Aruba technical support via phone or a support case online through the Aruba Networking Support Portal (NSP).
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