Resolved after 20 hours 2 minutes, affecting hotdoc.com.au, on January 29, 2025.
We can confirm that the root cause has been identified and this issue is now resolved.
Affected components
Update timeline
- investigating Jan 29, 2025, 02:18 AM UTC
We have identified issues with the payment section within the HotDoc Dashboard. Customer using the payments features will experiencing the following issues: 1. Missing "Payment Request" Button in their Dashboard. 2. Some customers are reporting that payment providers have also been unlinked. At this stage we are currently investigating. Please check in here to view further updates.
- monitoring Jan 29, 2025, 02:25 AM UTC
We have identified the issue and have now implemented a fix. We are now monitoring to verify there are no further issues.
- resolved Jan 29, 2025, 10:20 PM UTC
We can confirm that the root cause has been identified and this issue is now resolved.
Your product runs on more than HotDoc
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services