Hosted Mender incident

Device inventory APIs rejecting requests with array attributes

Resolved after 1 hour 41 minutes, affecting Hosted Mender US and Hosted Mender EU, on August 30, 2026.

monitoring Aug 30, 2026, 04:44 PM UTC

We have rolled back the affected service (inventory) to restore functionality for the affected devices. We are continuing to monitor the situation.

Started
Aug 30, 2026, 04:39 PM UTC
Resolved
Aug 30, 2026, 06:20 PM UTC
Duration
1h 41m
Detected by Pingoru
Aug 30, 2026, 04:39 PM UTC

Affected components

Hosted Mender USHosted Mender EU

Update timeline

  1. identified Aug 30, 2026, 04:39 PM UTC

    The latest release to hosted Mender on 2026-08-26T12:09Z introduced more optimized indexing of device inventory which had an unintended side effect of denying devices with array-type inventory data.

  2. monitoring Aug 30, 2026, 04:44 PM UTC

    We have rolled back the affected service (inventory) to restore functionality for the affected devices. We are continuing to monitor the situation.

  3. resolved Aug 30, 2026, 06:20 PM UTC

    This incident has been resolved.

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