Resolved after 22 hours 8 minutes, affecting Hosted Mender US and Hosted Mender EU, on February 25, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Hosted Mender USHosted Mender EU
Update timeline
- identified Feb 25, 2025, 04:05 PM UTC
We are aware that some customers cannot update their credit card information from the Organization and Billing page. The issue has been identified and a fix is under deployment. This issue is affecting some customers on basic and professional plans.
- monitoring Feb 26, 2025, 02:04 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 26, 2025, 02:13 PM UTC
This incident has been solved: customers can now update billing details again.
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