Hosted Mender incident
Deviceconnect issue: remote terminal frequent disconnections
Minor Vendor's status page →
Resolved after 6 hours 9 minutes, affecting Hosted Mender US and Hosted Mender EU, on September 26, 2025.
We rolled back the Deviceconnect service to the previous known working version. We're monitoring the metrics and the results.
Affected components
Hosted Mender USHosted Mender EU
Update timeline
- investigating Sep 26, 2025, 06:41 AM UTC
Customers are reporting issues with the remote terminal (Deviceconnect Service) which is frequently dropping the remote connection. We are investigating this issue.
- identified Sep 26, 2025, 06:43 AM UTC
The issue has been identified and we're working on a solution.
- monitoring Sep 26, 2025, 10:39 AM UTC
We rolled back the Deviceconnect service to the previous known working version. We're monitoring the metrics and the results.
- resolved Sep 26, 2025, 12:51 PM UTC
This incident has been resolved.
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