Resolved after 3 hours 58 minutes, affecting Hootsuite Web Application and Hootsuite Mobile Application, on January 6, 2026.
This incident has been resolved. The Inbox 2.0 messaging service is now working correctly for all users, and all social network message are synced in real time. We apologize for any inconvenience this may have caused.
Affected components
Update timeline
- identified Jan 06, 2026, 09:11 AM UTC
We are currently investigating a delay in receiving messages in Inbox 2.0 across all social networks. Users may experience a significant lag between when a message is sent on a social platform and when it appears in the Inbox. Workaround: We recommend checking native social platform inboxes directly for time-sensitive communications. We sincerely apologize for the disruption to your workflow.
- monitoring Jan 06, 2026, 10:15 AM UTC
A fix has been implemented and we are observing that service levels are returning to normal. Users should now be able to receive new incoming messages in Inbox 2.0. We will continue to monitor the system to ensure full stability.
- resolved Jan 06, 2026, 01:09 PM UTC
This incident has been resolved. The Inbox 2.0 messaging service is now working correctly for all users, and all social network message are synced in real time. We apologize for any inconvenience this may have caused.
Your product runs on more than Hootsuite
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services