Hootsuite incident
Issues when switching from public to private messages in Inbox
Resolved after 2 hours 12 minutes, affecting Hootsuite Web Application and Hootsuite Mobile Application, on January 16, 2026.
We can confirm that the issue with switching from public to private messages in Inbox, including automated direct messages for Instagram posts or reels, has been resolved. Thanks for your patience while our team worked to resolve this.
Affected components
Update timeline
- investigating Jan 16, 2026, 08:38 PM UTC
We are currently experiencing an issue when switching from public to private messages in Inbox; this includes automated direct messages for Instagram posts or reels. At this time, only public replies are available. Our team is actively investigating the issue.
- resolved Jan 16, 2026, 10:51 PM UTC
We can confirm that the issue with switching from public to private messages in Inbox, including automated direct messages for Instagram posts or reels, has been resolved. Thanks for your patience while our team worked to resolve this.
Your product runs on more than Hootsuite
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services