Resolved after 15 hours 13 minutes, affecting Cellular network connectivity and SMS over cellular, on October 21, 2026.
One of our partners is experiencing issues that is affecting the ability to connect and transmit cellular data. Hologram is working with our carrier partner to identify and address the issue. This is only affecting Global-2 SIMs with the prefix 8935. Other profiles are unaffected.
Affected components
Update timeline
- investigating Oct 21, 2026, 11:36 PM UTC
One of our partners is experiencing issues that is affecting the ability to connect and transmit cellular data. Hologram is working with our carrier partner to identify and address the issue. This is only affecting Global-2 SIMs with the prefix 8935. Other profiles are unaffected.
- resolved Oct 22, 2026, 02:49 PM UTC
This incident has been resolved.
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