Hiver incident

Hiver service disruption due to AWS outage

Resolved after 1 hour 15 minutes, affecting Email User Experience and Email User Experience and 1 more, on July 24, 2026.

resolved Jul 24, 2026, 01:16 PM UTC

The AWS service disruption has been resolved, and Hiver services have fully recovered. Thank you for your patience and understanding.

Started
Jul 24, 2026, 12:01 PM UTC
Resolved
Jul 24, 2026, 01:16 PM UTC
Duration
1h 15m
Detected by Pingoru
Jul 24, 2026, 12:01 PM UTC

Affected components

Email User ExperienceEmail User ExperienceEmail syncEmail SyncAWS route53-us-west-2AWS apigateway-us-west-2

Update timeline

  1. monitoring Jul 24, 2026, 12:01 PM UTC

    We are currently experiencing a service disruption affecting Hiver due to an ongoing outage with Amazon Web Services (AWS), one of our infrastructure providers. As a result, some users may experience issues with Hiver services. Our team is actively monitoring the situation and working to minimize the impact. We will provide further updates as more information becomes available.

  2. monitoring Jul 24, 2026, 12:11 PM UTC

    We are seeing initial signs of recovery as AWS services begin to stabilize. Hiver services are also gradually recovering. Our team continues to closely monitor the situation and will provide further updates as we work toward full service restoration.

  3. resolved Jul 24, 2026, 01:16 PM UTC

    The AWS service disruption has been resolved, and Hiver services have fully recovered. Thank you for your patience and understanding.

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