Resolved after 8 hours 27 minutes, affecting API and Care Hub and 1 more, on November 18, 2025.
We believe the issue has been resolved. We are now monitoring for further impact. Thank you for your patience.
Affected components
APICare HubOnboardingPublic Website
Update timeline
- investigating Nov 18, 2025, 02:02 PM UTC
Due to an ongoing incident with our upstream provider users may experience intermittent behavior when connecting to Hinge Health services.
- investigating Nov 18, 2025, 02:43 PM UTC
We are continuing to monitor an issue with our upstream provider
- monitoring Nov 18, 2025, 02:59 PM UTC
We believe the issue has been resolved. We are now monitoring for further impact. Thank you for your patience.
- resolved Nov 18, 2025, 07:57 PM UTC
We are no longer observing errors due to our upstream provider
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