Highspot incident

Training and Coaching Issue on All Data Centers

Resolved after 2 hours 3 minutes, affecting Learning and Learning and 1 more, on January 17, 2025.

identified Jan 17, 2025, 06:11 PM UTC

We have identified the issue related to Training and Coaching in our Data Centers. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include videos views not being tracked & course submissions not registering. We will provide an update at 11:00 Pacific Time.

Started
Jan 17, 2025, 04:19 PM UTC
Resolved
Jan 17, 2025, 06:22 PM UTC
Duration
2h 3m
Detected by Pingoru
Jan 17, 2025, 04:19 PM UTC

Affected components

LearningLearningLearningLearningLearning

Update timeline

  1. investigating Jan 17, 2025, 04:19 PM UTC

    We are investigating reports regarding an issue related to Training and Coaching on all our Data Centers. We are actively investigating this issue and will provide further details regarding symptoms and scope at 09:00 Pacific Time.

  2. investigating Jan 17, 2025, 05:03 PM UTC

    We are actively investigating this issue and will provide further details regarding symptoms and scope at 10:00 Pacific Time.

  3. identified Jan 17, 2025, 06:11 PM UTC

    We have identified the issue related to Training and Coaching in our Data Centers. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include videos views not being tracked & course submissions not registering. We will provide an update at 11:00 Pacific Time.

  4. resolved Jan 17, 2025, 06:22 PM UTC

    The issue related to Training and Coaching has now been resolved.

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