Highspot incident

Login issues across multiple Data Centers

Resolved after 2 hours 2 minutes, affecting Administration & Authentication and Administration & Authentication and 1 more, on January 22, 2025.

resolved Jan 22, 2025, 03:07 AM UTC

The Engineering Team deployed a fix for the intermittent login issues. This issue is now fully resolved.

Started
Jan 22, 2025, 01:05 AM UTC
Resolved
Jan 22, 2025, 03:07 AM UTC
Duration
2h 2m
Detected by Pingoru
Jan 22, 2025, 01:05 AM UTC

Affected components

Administration & AuthenticationAdministration & AuthenticationAdministration & AuthenticationAdministration & AuthenticationAdministration & Authentication

Update timeline

  1. investigating Jan 22, 2025, 01:05 AM UTC

    We are currently investigating intermittent reports of login issues across multiple Data Centers. The Engineering Team is currently investigating with the highest priority possible. We will provide another update at 6PM PT.

  2. investigating Jan 22, 2025, 01:45 AM UTC

    Our Engineering team continues to investigate intermittent login issues. We have identified the root of the issue & are actively working on a fix. We will provide another update at 8PM PT.

  3. resolved Jan 22, 2025, 03:07 AM UTC

    The Engineering Team deployed a fix for the intermittent login issues. This issue is now fully resolved.

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