Highspot incident
Degraded performance in the AMERICAS1 & AMERICAS2 Data Centers
Resolved after 3 hours 49 minutes, affecting Administration & Authentication and Administration & Authentication and 1 more, on January 24, 2025.
The Engineering Team has deployed a fix for the performance issues in the AMERICAS1 & AMERICAS2 Data Centers. Performance in the AMERICAS1 & AMERICAS2 Data Centers is back to normal.
Affected components
Update timeline
- investigating Jan 24, 2025, 06:49 PM UTC
We are currently investigating reports of degraded performance in the AMERICAS1 & AMERICA2 Data Centers, including slow load times & server errors. We are actively investigating this issue and will provide another update at 12PM PT.
- investigating Jan 24, 2025, 07:35 PM UTC
We are continuing to investigate the performance degradation issues occurring in the AMERICAS1 & AMERICA2 Data Centers. We will provide another update at 1PM PT.
- investigating Jan 24, 2025, 08:37 PM UTC
We continue to investigate the reports of degraded performance in the AMERICAS1 & AMERICAS2 Data Centers. The Engineering Team is actively working on a fix at the moment. We will provide another update at 3PM PT.
- resolved Jan 24, 2025, 10:39 PM UTC
The Engineering Team has deployed a fix for the performance issues in the AMERICAS1 & AMERICAS2 Data Centers. Performance in the AMERICAS1 & AMERICAS2 Data Centers is back to normal.
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