Higher Logic incident

AWS Issues affecting Online Community UI, Outgoing Emails, and Marketing Automation Integrations

Resolved after 6 hours 17 minutes, affecting Community and Marketing Enterprise (Real Magnet) and 1 more, on October 20, 2025.

monitoring Oct 20, 2025, 08:39 PM UTC

Some Community (OC) emails are delayed, processing is active and the backlog is steadily decreasing. Once queues normalize, we will re-drive any affected messages. Informz (IZ) mailings that rely on UPI integrations may continue to error until the service is fully restored.

Started: Oct 20, 2025, 03:45 PM UTC
Resolved: Oct 20, 2025, 10:03 PM UTC
Duration: 6h 17m
Detected by Pingoru: Oct 20, 2025, 03:45 PM UTC

Affected components

CommunityMarketing Enterprise (Real Magnet)Marketing Professional (Informz)

Update timeline

investigating Oct 20, 2025, 03:45 PM UTC

We are currently investigating this issue.
identified Oct 20, 2025, 06:52 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Oct 20, 2025, 08:39 PM UTC

Some Community (OC) emails are delayed, processing is active and the backlog is steadily decreasing. Once queues normalize, we will re-drive any affected messages. Informz (IZ) mailings that rely on UPI integrations may continue to error until the service is fully restored.
resolved Oct 20, 2025, 10:03 PM UTC

All outstanding issues have been resolved.

Your product runs on more than Higher Logic

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.