Higher Logic incident
HLT Marketing Enterprise (Real Magnet) partial sending issue
Major Vendor's status page →
Resolved after 2 hours 46 minutes, affecting Marketing Enterprise (Real Magnet), on January 9, 2026.
The issue has been identified and a fix implemented. For customers who submitted a ticket, our support team will be in touch regarding next steps.
Affected components
Marketing Enterprise (Real Magnet)
Update timeline
- investigating Jan 09, 2026, 05:19 PM UTC
We are investigating reports of messages being sent however they are showing not delivered to all members of the group.
- monitoring Jan 09, 2026, 07:10 PM UTC
The issue has been identified and a fix implemented. For customers who submitted a ticket, our support team will be in touch regarding next steps.
- resolved Jan 09, 2026, 08:06 PM UTC
This incident has been resolved.
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