Heysender incident

Issue with webhooks

Resolved after 25 minutes, on December 19, 2024.

monitoring Dec 19, 2024, 12:03 PM UTC

Due to a change in the service some webhooks changed format. This has resulted in issues with integrations parsing the webhooks. The change has been rolled back and we're working on fixing the format before we retry the webhooks with the right format. If your service responds with 200 OK when a webhook is received we will not retry the webhook. Get in touch with support if you need assistance receiving the webhooks again..

Started
Dec 19, 2024, 12:03 PM UTC
Resolved
Dec 19, 2024, 12:28 PM UTC
Duration
25m
Detected by Pingoru
Dec 19, 2024, 12:03 PM UTC

Update timeline

  1. monitoring Dec 19, 2024, 12:03 PM UTC

    Due to a change in the service some webhooks changed format. This has resulted in issues with integrations parsing the webhooks. The change has been rolled back and we're working on fixing the format before we retry the webhooks with the right format. If your service responds with 200 OK when a webhook is received we will not retry the webhook. Get in touch with support if you need assistance receiving the webhooks again..

  2. resolved Dec 19, 2024, 12:28 PM UTC

    This incident has been resolved..

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