Heymarket incident

Scheduled Jobs Issue

Major Vendor's status page →

Resolved after 19 hours 26 minutes, affecting Public API and Messaging, on January 13, 2025.

monitoring Jan 13, 2025, 10:01 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Jan 13, 2025, 05:56 PM UTC
Resolved
Jan 14, 2025, 01:23 PM UTC
Duration
19h 26m
Detected by Pingoru
Jan 13, 2025, 05:56 PM UTC

Affected components

Public APIMessaging

Update timeline

  1. investigating Jan 13, 2025, 05:56 PM UTC

    We are currently experiencing an issue with scheduled jobs which is affecting services like contact imports, scheduled messages, campaigns, and chat exports. We are actively investigating the problem.

  2. investigating Jan 13, 2025, 10:00 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 13, 2025, 10:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 14, 2025, 01:23 PM UTC

    This incident has been resolved.

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