Hexure Outage History

**Microsoft Maintenance Window FireLight UAT, Staging and Production** We want to inform you that Microsoft will be performing maintenance to Hexure’s Azure SQL Managed Instance starting October 16, 2026, at 11:00 p.m. Eastern ending by October 17, 2026, at 7:00 a.m. Eastern. **Note: This maintenance window applies to the FireLight UAT, Staging and Production Environments.** **Maintenance Window** Start: October 16, 2026 End: October 17, 2026 During active maintenance, FireLight users may notice brief, intermittent drops in connectivity lasting only a few seconds. These interruptions are expected and related to Microsoft’s update process. If you have any questions or concerns, please submit a Jira support ticket and a Hexure team member will assist you. Hexure by iCapital Team

Service Advisory: Microsoft Maintenance Window 10/9 – 10/10 (FireLight UAT, Staging and Production) **Microsoft Maintenance Window FireLight UAT, Staging and Production** We want to inform you that Microsoft will be performing maintenance to Hexure’s Azure SQL Managed Instance starting October 9, 2026, at 11:00 p.m. Eastern ending by October 10, 2026, at 7:00 a.m. Eastern. **Note: This maintenance window applies to the FireLight UAT, Staging and Production Environments.** **Maintenance Window** Start: October 9, 2026 End: October 10, 2026 During active maintenance, FireLight users may notice brief, intermittent drops in connectivity lasting only a few seconds. These interruptions are expected and related to Microsoft’s update process. If you have any questions or concerns, please submit a Jira support ticket and a team member will assist you. Hexure by iCapital Team

On 10/6, AppSub transmissions started failing due to an SFTP password reset issue on the DTCC side. This was resolved around 3:00pm Mountain, after the DTCC window had already closed. These transmissions will be sent first thing 10/7 and we will continue to monitor. For any clients requiring a list of applications that did not transmit, we can provide.

Service Advisory: Microsoft Maintenance Window 10/2 – 10/3 (FireLight UAT, Staging and Production) **Microsoft Maintenance Window FireLight UAT, Staging and Production** We want to inform you that Microsoft will be performing maintenance to Hexure’s Azure SQL Managed Instance starting October 2, 2026, at 11:00 p.m. Eastern ending by October 3, 2026, at 7:00 a.m. Eastern. **Note: This maintenance window applies to the FireLight UAT, Staging and Production Environments.** **Maintenance Window** Start: October 2, 2026 End: October 3, 2026 During active maintenance, FireLight users may notice brief, intermittent drops in connectivity lasting only a few seconds. These interruptions are expected and related to Microsoft’s update process. If you have any questions or concerns, please submit a Jira support ticket and a Hexure team member will assist you. Hexure by iCapital Team

**Microsoft Maintenance Window FireLight UAT, Staging and Production** We want to inform you that Microsoft will be performing maintenance to Hexure’s Azure SQL Managed Instance starting September 25, 2026, at 11:00 p.m. Eastern ending by September 26, 2026, at 7:00 a.m. Eastern. **Note: This maintenance window applies to the FireLight UAT, Staging and Production Environments.** **Maintenance Window** Start: September 25, 2026 End: September 26, 2026 During active maintenance, FireLight users may notice brief, intermittent drops in connectivity lasting only a few seconds. These interruptions are expected and related to Microsoft’s update process. If you have any questions or concerns, please submit a Jira support ticket and a Hexure team member will assist you. Hexure by iCapital Team

**Microsoft Maintenance Window FireLight UAT, Staging and Production** We want to inform you that Microsoft will be performing maintenance to Hexure’s Azure SQL Managed Instance starting September 18, 2026, at 11:00 p.m. Eastern ending by September 19, 2026, at 7:00 a.m. Eastern. **Note: This maintenance window applies to the FireLight UAT, Staging and Production Environments.** **Maintenance Window** Start: September 18, 2026 End: September 19, 2026 During active maintenance, FireLight users may notice brief, intermittent drops in connectivity lasting only a few seconds. These interruptions are expected and related to Microsoft’s update process. If you have any questions or concerns, please submit a Jira support ticket and a Hexure team member will assist you. Hexure by iCapital Team

**Microsoft Maintenance Window FireLight UAT, Staging and Production** We want to inform you that Microsoft will be performing maintenance to Hexure’s Azure SQL Managed Instance starting September 11, 2026, at 11:00 p.m. Eastern ending by September 12, 2026, at 7:00 a.m. Eastern. **Note: This maintenance window applies to the FireLight UAT, Staging and Production Environments.** **Maintenance Window** Start: September 11, 2026 End: September 12, 2026 During active maintenance, FireLight users may notice brief, intermittent drops in connectivity lasting only a few seconds. These interruptions are expected and related to Microsoft’s update process. If you have any questions or concerns, please submit a Jira support ticket and a Hexure team member will assist you. Hexure by iCapital Team

** FireLight 2.48 Off-Cycle Maintenance 09/11/26 (UAT, Staging) to Begin at 6:00 p.m. MT** We will begin the deployment of the FireLight 2.48 off-cycle maintenance 09/11/26 to UAT at 6:00 p.m. MT (8:00 p.m. ET) during which time UAT will be offline. Below is the anticipated timeline for this maintenance. **Timeline: Thursday September 11, 2026 ** 6:00 p.m. MT – Begin deployment to UAT 7:00 p.m. MT – Bring UAT back online 7:00 p.m. MT – Begin Deployment to Staging 8:00 p.m. MT – Bring Staging back online We will communicate if there are any major delays.

**FireLight 2.48 Off-Cycle Maintenance 9/11(UAT, Staging)** On Friday, September 11, we will be deploying an off-cycle update to FireLight UAT and Staging. This update is required to enable testing of changes to the signing ceremony related to ensuring non-natural entities are not represented as Signers in the signing ceremony. **We will deploy the FireLight 2.48 Off-Cycle Maintenance 09/11/2026 to UAT and Staging, starting at 6:00 p.m. MT.** Below is the anticipated timeline for this maintenance. We will communicate if there are any major delays. **Timeline: Friday September 11, 2026** • 6:00 p.m. MT – Begin deployment to UAT • 7:00 p.m. MT – Bring UAT back online • 7:00 p.m. MT – Begin Deployment to Staging • 8:00 p.m. MT –Bring Staging back online We will provide updates on the Trust Center throughout the patch process and when the patch is complete. For questions or assistance, please submit a Jira ticket, and a Hexure team member will assist you.

** FireLight 2.48 Off-Cycle Maintenance 09/11/2026(UAT, Staging) Has Begun** UAT has been taken down, and the 2.48 off-cycle patch 09/11/2026 is being installed on UAT at this time. We will deploy the patch to staging at 7:00 p.m. MT.

**FireLight 2.48 Off-Cycle Patch 09/11/2026(UAT, Staging) Is Being Deployed to Staging** Staging has been taken down, and the 2.48 off-cycle patch 09/2/2026 is being installed on staging at this time.

**FireLight 2.48 Off-Cycle Patch 09/11/2026 Staging Deployment Complete** The 2.48 off-cycle patch 09/11/2026 deployment to staging is complete. The FireLight 2.48 off-cycle patch has been successfully deployed to UAT and Staging. If you experience any issues with the update, please submit a Jira ticket and our support team will assist you.

**Microsoft Maintenance Window FireLight UAT, Staging and Production** We want to inform you that Microsoft will be performing maintenance to Hexure’s Azure SQL Managed Instance starting September 4, 2026, at 11:00 p.m. Eastern ending by September 5, 2026, at 7:00 a.m. Eastern. **Note: This maintenance window applies to the FireLight UAT, Staging and Production Environments.** **Maintenance Window** Start: September 4, 2026 End: September 5, 2026 During active maintenance, FireLight users may notice brief, intermittent drops in connectivity lasting only a few seconds. These interruptions are expected and related to Microsoft’s update process. If you have any questions or concerns, please submit a Jira support ticket and a Hexure team member will assist you. Hexure by iCapital Team

**Microsoft Maintenance Window FireLight UAT, Staging and Production** We want to inform you that Microsoft will be performing maintenance to Hexure’s Azure SQL Managed Instance starting August 28, 2026, at 11:00 p.m. Eastern ending by August 29, 2026, at 7:00 a.m. Eastern. **Note: This maintenance window applies to the FireLight UAT, Staging and Production Environments.** **Maintenance Window** Start: August 28, 2026 End: August 29, 2026 During active maintenance, FireLight users may notice brief, intermittent drops in connectivity lasting only a few seconds. These interruptions are expected and related to Microsoft’s update process. If you have any questions or concerns, please submit a Jira support ticket and a Hexure team member will assist you. iCapital Team

**The Firelight 2.48 Off-Cycle Maintenance 08/27(UAT, Staging) and 8/31 (Production) has been postponed** We are postponing the Firelight Off Cycle Maintenance scheduled for August 27th (UAT, Staging) and Monday August 31, 2026(Production) to allow for additional testing and validation of the changes. We will provide an update when the deployment has been rescheduled. We apologize for any inconvenience this may cause. For questions or assistance, please submit a Jira ticket, and a ICapital team member will assist you.

**Microsoft Maintenance Window FireLight UAT, Staging and Production** We want to inform you that Microsoft will be performing maintenance to Hexure’s Azure SQL Managed Instance starting August 14, 2026, at 11:00 p.m. Eastern ending by August 15, 2026, at 7:00 a.m. Eastern. **Note: This maintenance window applies to the FireLight UAT, Staging and Production Environments.** **Maintenance Window** Start: August 14, 2026 End: August 15, 2026 During active maintenance, FireLight users may notice brief, intermittent drops in connectivity lasting only a few seconds. These interruptions are expected and related to Microsoft’s update process. If you have any questions or concerns, please submit a Jira support ticket and a Hexure team member will assist you. Hexure by iCapital Team

**Service Advisory Firelight Maintenance Window 08/14/2026 (UAT)** At 11:15 a.m. MT today we will be updating the Firelight UAT environment to address an issue that is impacting testing for a subset of our clients. This update should take no more than 15 minutes This update may result in a brief loss of connectivity. We will provide a communication when this update is complete.

**Maintenance Window Firelight UAT** The update to UAT has been completed and UAT is back online. We apologize for any inconvenience this may have caused. If you have any issues please submit a JIRA ticket and an iCapital team member will assist you.

**Microsoft Maintenance Window FireLight UAT, Staging and Production** We want to inform you that Microsoft will be performing maintenance to Hexure’s Azure SQL Managed Instance starting August 7, 2026, at 11:00 p.m. Eastern ending by August 8, 2026, at 7:00 a.m. Eastern. **Note: This maintenance window applies to the FireLight UAT, Staging and Production Environments.** **Maintenance Window** Start: August 7, 2026 End: August 8, 2026 During active maintenance, FireLight users may notice brief, intermittent drops in connectivity lasting only a few seconds. These interruptions are expected and related to Microsoft’s update process. If you have any questions or concerns, please submit a Jira support ticket and a Hexure team member will assist you. Hexure by iCapital Team

**Microsoft Maintenance Window FireLight UAT, Staging and Production** We want to inform you that Microsoft will be performing maintenance to Hexure’s Azure SQL Managed Instance starting July 31, 2026, at 11:00 p.m. Eastern ending by August 1, 2026, at 7:00 a.m. Eastern. **Note: This maintenance window applies to the FireLight UAT, Staging and Production Environments.** **Maintenance Window** Start: July 31, 2026 End: August 1, 2026 During active maintenance, FireLight users may notice brief, intermittent drops in connectivity lasting only a few seconds. These interruptions are expected and related to Microsoft’s update process. If you have any questions or concerns, please submit a Jira support ticket and a Hexure team member will assist you. Hexure by iCapital Team

**Microsoft Maintenance Window FireLight UAT, Staging and Production** We want to inform you that Microsoft will be performing maintenance to Hexure’s Azure SQL Managed Instance starting July 24, 2026, at 11:00 p.m. Eastern ending by July 25, 2026, at 7:00 a.m. Eastern. **Note: This maintenance window applies to the FireLight UAT, Staging and Production Environments.** **Maintenance Window** Start: July 24, 2026 End: July 25, 2026 During active maintenance, FireLight users may notice brief, intermittent drops in connectivity lasting only a few seconds. These interruptions are expected and related to Microsoft’s update process. If you have any questions or concerns, please submit a Jira support ticket and a Hexure team member will assist you. Hexure by iCapital Team

**Microsoft Maintenance Window FireLight UAT, Staging and Production** We want to inform you that Microsoft will be performing maintenance to Hexure’s Azure SQL Managed Instance starting July 17, 2026, at 11:00 p.m. Eastern ending by July 18, 2026, at 7:00 a.m. Eastern. **Note: This maintenance window applies to the FireLight UAT, Staging and Production Environments.** **Maintenance Window** Start: July 17, 2026 End: July 18, 2026 During active maintenance, FireLight users may notice brief, intermittent drops in connectivity lasting only a few seconds. These interruptions are expected and related to Microsoft’s update process. If you have any questions or concerns, please submit a Jira support ticket and a Hexure team member will assist you. Hexure by iCapital Team

**Microsoft Maintenance Window FireLight UAT, Staging and Production** We want to inform you that Microsoft will be performing maintenance on Azure App Services. During Non-Business Hours between July 13 and July 27. **Note: This maintenance window applies to the FireLight UAT, Staging and Production Environments.** **Maintenance Window** Start: July 13, 2026 End: July 27, 2026 During active maintenance, FireLight users may notice brief, intermittent drops in connectivity lasting only a few seconds. These interruptions are expected and related to Microsoft’s update process. **This maintenance window will only be active during non-business hours.** If you have any questions or concerns, please submit a Jira support ticket and a Hexure team member will assist you. Hexure by iCapital Team

**Service Advisory: Firelight UAT restart at 4:00 PM ET** Today at 4:00 PM ET we will be performing a restart of the Firelight UAT Environment in order to accommodate an update related to the DTCC changes. Expected downtime is no more than 15 minutes. This update impacts only the UAT Environment. We apologize for any inconvenience this may cause. Please submit a JIRA ticket with with any questions or issues and an iCapital team member will assist you.

**Service Advisory : Firelight UAT restart at 9:45 AM ET** Today at 9:45 AM ET we will be performing a restart of the Firelight UAT Environment in order to accommodate an update related to the DTCC changes. Expected downtime is no more than 15 minutes. This update impacts only the UAT Environment. We apologize for any inconvenience this may cause. Please submit a JIRA ticket with with any questions or issues and an iCapital team member will assist you.

**Service Advisory : Firelight UAT restart at 9:45 AM ET COMPLETE** The Firelight UAT system restart has been completed and the system is back online and functioning normally. Please submit a JIRA ticket with with any questions or issues and an iCapital team member will assist you.

**Maintenance Window for FireLight Production** On Saturday June 27 we will be performing maintenance on the F5 Firewall to update the OS. Updates to Production will begin at 6:00 AM MT and should be completed by 7:00 AM MT. While we don't expect any outage of service, we are sending this notification as a precautionary measure. **Note: This maintenance window applies only to the FireLight Production Environment.** **Maintenance Window** Start: June 27, 2026 at 6:00 AM MT End: June 27, 2026 at 7:00 AM MT If you have any questions or concerns, please submit a Jira support ticket and a Hexure team member will assist you. Hexure by iCapital Team

**Microsoft Maintenance Window FireLight UAT, Staging and Production** We want to inform you that Microsoft will be performing maintenance to Hexure’s Azure SQL Managed Instance starting June 26, 2026, at 11:00 p.m. Eastern ending by June 27, 2026, at 7:00 a.m. Eastern. **Note: This maintenance window applies to the FireLight UAT, Staging and Production Environments.** **Maintenance Window** Start: June 26, 2026 End: June 27, 2026 During active maintenance, FireLight users may notice brief, intermittent drops in connectivity lasting only a few seconds. These interruptions are expected and related to Microsoft’s update process. If you have any questions or concerns, please submit a Jira support ticket and a Hexure team member will assist you. Hexure by iCapital Team