Hermes BorderGuru incident
Service Degradation - PUDO Data Provisioning
Resolved after 2 days 22 hours, affecting PUDO Data Provisioning, on April 9, 2021.
We are investigating an incident which relates to the Pudo Data Provisioning. Impact: Since yesterday, 08-Apr-2021 the Pudo Data Provisioning experienced a service degradation related to UK PUDO data. The UK PUDO data are not transferred completely and thus some data are missing. Resolution: UK did already identify the root cause and is resolving this incident. We expect the incident resolution to be finished beginning next week latest. As the resolution is already in progress we will provide an update to this incident upon the end of the successfull resolution.
Affected components
Update timeline
- identified Apr 09, 2021, 09:36 AM UTC
We are investigating an incident which relates to the Pudo Data Provisioning. Impact: Since yesterday, 08-Apr-2021 the Pudo Data Provisioning experienced a service degradation related to UK PUDO data. The UK PUDO data are not transferred completely and thus some data are missing. Resolution: UK did already identify the root cause and is resolving this incident. We expect the incident resolution to be finished beginning next week latest. As the resolution is already in progress we will provide an update to this incident upon the end of the successfull resolution.
- resolved Apr 12, 2021, 08:00 AM UTC
The incident has been resolved.
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