Resolved after 2 hours 16 minutes, affecting Web App and AI Drafts and 1 more, on July 9, 2026.
Access issues have been fully resolved, and this incident is now closed. Sorry for any inconvenience this caused, and thank you for your patience.
Affected components
Update timeline
- investigating Jul 09, 2026, 02:59 PM UTC
We’re currently investigating reports of customers having trouble accessing Help Scout. We will continue to update as we have more information.
- monitoring Jul 09, 2026, 03:34 PM UTC
The issues accessing Help Scout have resolved. Our Engineering Team is continuing to monitor the situation and investigate the cause.
- resolved Jul 09, 2026, 05:15 PM UTC
Access issues have been fully resolved, and this incident is now closed. Sorry for any inconvenience this caused, and thank you for your patience.
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