Resolved after 37 minutes, affecting Email Processing, on September 15, 2025.
This issue has been resolved. Conversations and folders should now be up to date and working as expected. Apologies for the trouble!
Affected components
Email Processing
Update timeline
- investigating Sep 15, 2025, 05:24 PM UTC
We’ve been alerted to a problem with Help Scout and are investigating. You may see a delay in view counts updating and in merging conversations. We'll let you know when we have additional information.
- resolved Sep 15, 2025, 06:02 PM UTC
This issue has been resolved. Conversations and folders should now be up to date and working as expected. Apologies for the trouble!
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