Resolved after 1 hour 52 minutes, affecting Email Processing, on December 10, 2025.
The email backlog has been processed, and the issue is now fully resolved. Inbound email should be back to normal, so we're closing this one out. Apologies for the trouble!
Affected components
Update timeline
- investigating Dec 10, 2025, 04:36 PM UTC
We're investigating reports of delays in email delivery to Help Scout. Our team is looking into this, and we'll post updates here as soon as we have them.
- identified Dec 10, 2025, 05:05 PM UTC
Our team has identified the issue which has caused delays to inbound emails. We're still seeing delays, but we've identified the issue and we're working on a fix. We'll post an update when we've got more news to share.
- monitoring Dec 10, 2025, 05:40 PM UTC
Making progress! We're currently processing the email backlog and you should see new messages starting to trickle in to your inboxes.
- resolved Dec 10, 2025, 06:29 PM UTC
The email backlog has been processed, and the issue is now fully resolved. Inbound email should be back to normal, so we're closing this one out. Apologies for the trouble!
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