HelpScout incident

Docs site not loading

Resolved after 1 hour 19 minutes, affecting Docs Sites, on December 20, 2025.

monitoring Dec 20, 2025, 09:59 PM UTC

Docs sites are back to loading, and our team is monitoring things at this time. We will update again when we're sure things are all resolved.

Started
Dec 20, 2025, 09:24 PM UTC
Resolved
Dec 20, 2025, 10:43 PM UTC
Duration
1h 19m
Detected by Pingoru
Dec 20, 2025, 09:24 PM UTC

Affected components

Docs Sites

Update timeline

  1. investigating Dec 20, 2025, 09:24 PM UTC

    We are currently investigating an issue that is causing Docs sites to not load. We will update here as soon as we have more information to share.

  2. monitoring Dec 20, 2025, 09:59 PM UTC

    Docs sites are back to loading, and our team is monitoring things at this time. We will update again when we're sure things are all resolved.

  3. resolved Dec 20, 2025, 10:43 PM UTC

    Docs is back to fully operational.

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