HelpScout incident

Search and Page Load Issues

Resolved on January 8, 2026, affecting Web App.

resolved Jan 08, 2026, 03:42 PM UTC

Issues with search and connectivity are now resolved - workflow folders, message counts/previews, search results, and page loads should be returning to normal. We'll publish a brief post-mortem in the next 48 hours once the root cause is confirmed, but performance seems to be normal once again.

Started
Jan 08, 2026, 03:42 PM UTC
Resolved
Jan 08, 2026, 03:42 PM UTC
Duration
–
Detected by Pingoru
Jan 08, 2026, 03:42 PM UTC

Affected components

Web App

Update timeline

  1. resolved Jan 08, 2026, 03:42 PM UTC

    Issues with search and connectivity are now resolved - workflow folders, message counts/previews, search results, and page loads should be returning to normal. We'll publish a brief post-mortem in the next 48 hours once the root cause is confirmed, but performance seems to be normal once again.

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