HelpScout incident
AI Drafts: Intermittent issues generating AI Drafts
Notice Vendor's status page →
Resolved after 39 minutes, affecting Web App, on April 14, 2026.
Our team found and resolved the issue, and AI Drafts are generating drafts again. Thanks for bearing with us today, folks!
Affected components
Web App
Update timeline
- investigating Apr 14, 2026, 04:21 PM UTC
Investigating - We've received reports of AI Drafts not being able to generate drafts. We're looking into it, and we'll post updates here as we have them.
- resolved Apr 14, 2026, 05:01 PM UTC
Our team found and resolved the issue, and AI Drafts are generating drafts again. Thanks for bearing with us today, folks!
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