Resolved after 2 hours 13 minutes, affecting Helpjuice Search, on January 3, 2025.
We've implemented a fix for the recent search issues and are monitoring. We're working with our provider to understand the root cause and prevent it from happening again.
Affected components
Helpjuice Search
Update timeline
- investigating Jan 03, 2025, 08:47 PM UTC
We are encountering a major issue that impact all search API calls, we are actively investigating the issue and will provide updates as soon as we have more information.
- monitoring Jan 03, 2025, 10:20 PM UTC
We've implemented a fix for the recent search issues and are monitoring. We're working with our provider to understand the root cause and prevent it from happening again.
- resolved Jan 06, 2025, 02:20 PM UTC
This incident has been resolved.
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