Heatmiser incident

Investigation slowdown in connection

Resolved after 45 minutes, on December 12, 2024.

resolved Dec 12, 2024, 05:10 PM UTC

Root cause found, a slowly running server caused a connection speed increase with knock on effects to resultant connections. Issue is resolved by swapping out the server and additional investigation will continue to identify future mitigation factors.

Started
Dec 12, 2024, 04:24 PM UTC
Resolved
Dec 12, 2024, 05:10 PM UTC
Duration
45m
Detected by Pingoru
Dec 12, 2024, 04:24 PM UTC

Update timeline

  1. resolved Dec 12, 2024, 05:10 PM UTC

    Root cause found, a slowly running server caused a connection speed increase with knock on effects to resultant connections. Issue is resolved by swapping out the server and additional investigation will continue to identify future mitigation factors.

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