Health Gorilla incident
2025-07-16 - Issues logging in to www.healthgorilla.com
Resolved after 2 hours 9 minutes, affecting Web Portal, on July 16, 2025.
This incident has been resolved. Users experienced performance issues, including difficulty logging in and slow API response times, between 12:10pmEST and 12:30pmEST. Performance is back to standard and these issues should no longer persist.
Affected components
Update timeline
- identified Jul 16, 2025, 04:31 PM UTC
Users have reported issues logging in to the Health Gorilla portal today. Our infra team is currently investigating the issue and is working to restore full connectivity.
- resolved Jul 16, 2025, 06:41 PM UTC
This incident has been resolved. Users experienced performance issues, including difficulty logging in and slow API response times, between 12:10pmEST and 12:30pmEST. Performance is back to standard and these issues should no longer persist.
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