Health Gorilla incident

System Performance issue 2025-09-11

Resolved after 19 minutes, affecting Web Portal and API Server, on September 11, 2025.

resolved Sep 11, 2025, 06:23 PM UTC

The Health Gorilla infra team has resolved the performance issue that was affecting both API and UI processing. All performance is back to normal.

Started
Sep 11, 2025, 06:04 PM UTC
Resolved
Sep 11, 2025, 06:23 PM UTC
Duration
19m
Detected by Pingoru
Sep 11, 2025, 06:04 PM UTC

Affected components

Web PortalAPI Server

Update timeline

  1. investigating Sep 11, 2025, 06:04 PM UTC

    The Health Gorilla system is currently experiencing performance issues with our UI portal and our API processing. Our system engineering and infra teams are researching the issue. We will post any updates to this status page.

  2. resolved Sep 11, 2025, 06:23 PM UTC

    The Health Gorilla infra team has resolved the performance issue that was affecting both API and UI processing. All performance is back to normal.

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