Resolved after 23 minutes, affecting Web Portal, on September 25, 2025.
The issue has been resolved and all applications are fully operational with no delays. If you experience any performance issues, please create a help desk ticket.
Affected components
Update timeline
- identified Sep 25, 2025, 06:01 PM UTC
We have had several reports as of 09:30am CT today that the UI and iframe response is sluggish and slow to load. Health Gorilla engineers are researching the issue and have identified the root cause. We have alleviated some of the slowdown, and are in the process of working to completely resolve the issue. This incident will be updated as more information is available.
- identified Sep 25, 2025, 06:17 PM UTC
We are continuing to work on a fix for this issue.
- resolved Sep 25, 2025, 06:24 PM UTC
The issue has been resolved and all applications are fully operational with no delays. If you experience any performance issues, please create a help desk ticket.
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