Resolved after 15 hours 41 minutes, affecting P360 Initiating Gateway, on October 7, 2025.
Commonwell has created a service advisory indicating connectivity issues. This could impact Health Gorilla Patient360 clients. This could prevent retrieval of records from Commonwell member organizations. Service Advisory- 10/7/2025 - Production - Database connectivity issues resulting in errors commonwellalliance.sharepoint.com NEW PLATFORM SERVICE ADVISORY - PRODUCTION Date: 10/7/2025 Impact : Members may experience intermittent 500 or 503 errors. Status: Active For questions or concerns, please contact [email protected]
Affected components
Update timeline
- investigating Oct 07, 2025, 10:37 PM UTC
Commonwell has created a service advisory indicating connectivity issues. This could impact Health Gorilla Patient360 clients. This could prevent retrieval of records from Commonwell member organizations. Service Advisory- 10/7/2025 - Production - Database connectivity issues resulting in errors commonwellalliance.sharepoint.com NEW PLATFORM SERVICE ADVISORY - PRODUCTION Date: 10/7/2025 Impact : Members may experience intermittent 500 or 503 errors. Status: Active For questions or concerns, please contact [email protected]
- resolved Oct 08, 2025, 02:18 PM UTC
Commonwell has resolved this issue.
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