Hatchet incident

API and dashboard runs unavailable

Resolved after 21 minutes, affecting API (cloud.hatchet.run) and API (Hatchet API), on December 4, 2025.

investigating Dec 04, 2025, 02:57 PM UTC

Update: we are rolling out a hotfix to get around the DNS resolution failures. Services are starting to recover.

Started: Dec 04, 2025, 02:43 PM UTC
Resolved: Dec 04, 2025, 03:04 PM UTC
Duration: 21m
Detected by Pingoru: Dec 04, 2025, 02:43 PM UTC

Affected components

API (cloud.hatchet.run)API (Hatchet API)

Update timeline

investigating Dec 04, 2025, 02:43 PM UTC

We are seeing DNS issues with our upstream database provider which is preventing runs from loading in the UI or over the API. Core queueing operations are not impacted, but endpoints utilizing the REST API will fail to respond.
investigating Dec 04, 2025, 02:57 PM UTC

Update: we are rolling out a hotfix to get around the DNS resolution failures. Services are starting to recover.
resolved Dec 04, 2025, 03:04 PM UTC

This issue is now resolved and runs should be available again over the UI.

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