HappyCo incident
Call Management provisioning experiencing processing delays
Major Vendor's status page →
Resolved after 3 hours 49 minutes, affecting Management Portal and Report Access, on November 19, 2025.
A fix has been implemented and Call Management provisioning is operating as normal.
Affected components
Management Portal and Report Access
Update timeline
- investigating Nov 19, 2025, 01:14 AM UTC
Newly provisioned Call Management services are not visible in the Management Portal. We are investigating the cause.
- investigating Nov 19, 2025, 02:12 AM UTC
We are continuing to investigate the cause of Call Management provisioning delays.
- identified Nov 19, 2025, 03:02 AM UTC
We've identified the issue and working to implement a fix.
- resolved Nov 19, 2025, 05:03 AM UTC
A fix has been implemented and Call Management provisioning is operating as normal.
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