Resolved after 1 hour 27 minutes, on January 25, 2026.
We have introduced a fix to Call Management which has addressed slow application performance. We are continuing to monitor application performance.
Update timeline
- investigating Jan 25, 2026, 06:31 PM UTC
We are seeing slow application performance within the Call Management Product and are investigating. IVR functionality is NOT impacted.
- monitoring Jan 25, 2026, 07:05 PM UTC
We have introduced a fix to Call Management which has addressed slow application performance. We are continuing to monitor application performance.
- resolved Jan 25, 2026, 07:59 PM UTC
Call Management continues to operate normally.
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