HappyCo incident
2.13.0 App Users Unable to Download Some Inspections and Work Orders
Resolved after 1 day 1 hour, affecting Mobile Sync, on February 13, 2026.
This incident is resolved. Users experiencing issues should upgrade to version 2.13.1 of the Happy Property Mobile App.
Affected components
Update timeline
- investigating Feb 13, 2026, 11:15 PM UTC
We are currently investigating an issue with some users not being able to download some Inspections and Work Orders to their mobile app. We are investigating the cause.
- identified Feb 13, 2026, 11:40 PM UTC
We have identified the cause of the issue. Mobile users on version 2.13.0 of the Happy Property Mobile app may have difficulties viewing some unassigned Tasks and Inspections. As a workaround, you can either: - Assign the tasks or inspections to the user – refreshing the My Work screen will then download them to the device. - Use the Property tab to access and open the items directly.
- identified Feb 14, 2026, 01:31 AM UTC
A fix has been released for Android users. These users should update to 2.13.1 if they are experiencing issues.
- identified Feb 14, 2026, 04:35 AM UTC
Our team is continuing to work on a fix for Apple users. Please continue to utilise workarounds where needed.
- monitoring Feb 14, 2026, 07:22 AM UTC
A fix has been implemented to restore the ability to download unassigned Inspections and Work Orders to user devices. There may be some degraded performance for some users which our engineers are monitoring.
- resolved Feb 15, 2026, 12:28 AM UTC
This incident is resolved. Users experiencing issues should upgrade to version 2.13.1 of the Happy Property Mobile App.
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