HappyCo incident

Degraded performance downloading reports or completing inspections

Resolved after 1 day 1 hour, affecting Management Portal and Report Access, on April 7, 2026.

monitoring Apr 07, 2026, 10:44 PM UTC

We’ve implemented changes and are seeing improvements in success rates for affected actions.

Affected components

Management Portal and Report Access

investigating Apr 07, 2026, 04:37 AM UTC

On 31 March 2026, between approximately 5:00 PM and midnight UTC (1:00 PM – 8:00 PM EST), customers experienced degraded performance across Happy Property. We are aware of the impact this caused and are actively investigating. Ongoing intermittent issues have been reported in: - Report downloads failing or not completing - Errors when completing inspections - General slowness and intermittent failures across the platform Our engineering team is investigating the root cause. We will provide updates as our investigation progresses.
monitoring Apr 07, 2026, 10:44 PM UTC

We’ve implemented changes and are seeing improvements in success rates for affected actions.
resolved Apr 08, 2026, 06:12 AM UTC

Success rates are returning to normal across all services.

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