Resolved after 1 hour 12 minutes, affecting API, on June 2, 2025.
We have found the root cause of this issue now. A temporary fix is currently active and we are soon to deploy a proper fix. The issue was caused by a stale cache that caused snap-request jobs to not save properly.
Affected components
Update timeline
- investigating Jun 02, 2025, 07:05 PM UTC
We are investigating an issue with snap-requests randomly failing with a `HTTP error 404: http://happo-view-service/api/snap-requests/:id/payload -- Not Found` error.
- resolved Jun 02, 2025, 08:17 PM UTC
We have found the root cause of this issue now. A temporary fix is currently active and we are soon to deploy a proper fix. The issue was caused by a stale cache that caused snap-request jobs to not save properly.
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