New Notifications are not sent

Update timeline

1. investigating Apr 01, 2025, 06:57 AM UTC

   We are experiencing an incident with our notifications functionality in Happeo. New notifications are not sent to the browser, mobile app, and email. We are working on identifying a fix and will update you shortly. We apologise for the inconvenience caused.

2. identified Apr 01, 2025, 07:01 AM UTC

   We have identified the cause of the issue and are working on fixing it.

3. monitoring Apr 01, 2025, 07:19 AM UTC

   A fix has been implemented to restore the notifications functionality. New notifications created after 1 April 2025 07:10:00 UTC are being successfully delivered via email, push, and notifications. We are working to find a solution to re-deliver the lost notifications during the outage. We will monitor the situation.

4. resolved Apr 01, 2025, 12:41 PM UTC

   The incident has been resolved. We haven't seen any anomalies since the notifications functionality was restored. We noted that 33% of the notifications were not affected. We are working on recovering the lost notifications for posts, comments, announcements, and mentions delivered via email and on Happeo (web and mobile). Unfortunately, we are not able to recover reaction notifications and all push notifications. Please note that some users will receive the missing notifications later than expected. Please reach out to us if you have any issues. We apologise for the inconvenience caused.