Resolved after 3 hours 43 minutes, affecting Handshake for Students - US and Handshake for Students - EU, on October 20, 2025.
Phone verification has mostly recovered. However our downstream services still are reporting some degradation. We are continuing to monitor.
Affected components
Update timeline
- monitoring Oct 20, 2025, 06:18 PM UTC
We're currently experiencing an issue affecting our phone verification process due to an outage with one of our third-party providers.
- monitoring Oct 20, 2025, 07:31 PM UTC
We are seeing improved performance with phone verification. We are continuing to monitor.
- monitoring Oct 20, 2025, 08:58 PM UTC
Phone verification has mostly recovered. However our downstream services still are reporting some degradation. We are continuing to monitor.
- resolved Oct 20, 2025, 10:02 PM UTC
Resolving this as phone verification has recovered
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