Resolved after 12 hours 1 minute, affecting Web App and Extension and 1 more, on June 10, 2025.
OpenAI has confirmed that this issue is resolved and their services are back up for the majority of users. All Guru AI features (Assist + Answers) are operational again.
Affected components
Update timeline
- investigating Jun 10, 2025, 01:09 PM UTC
OpenAI, the provider we use to support our AI features (Assist + Answers) is currently experiencing issues that are affecting the performance of those features. All other Guru features are operational. We are monitoring the situation and will provide updates here.
- identified Jun 10, 2025, 03:17 PM UTC
OpenAI is implementing a fix for this issue and stated that recovery could take several hours. We'll update here when their services are fully restored.
- monitoring Jun 10, 2025, 05:41 PM UTC
The fix has been applied by OpenAI, and the results are being monitored.
- monitoring Jun 10, 2025, 10:51 PM UTC
OpenAI has confirmed that this issue is resolved and their services are back up for the majority of users. All Guru AI features (Assist + Answers) are operational again.
- resolved Jun 11, 2025, 01:11 AM UTC
This incident has been resolved.
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